At the moment, Royal Mail are experiencing an extremely high volume of parcels and mail is slow across the country.
We're seeing delivery times of 2-3 weeks on parcels which under normal circumstances take 1-2 days. In the week running up to Christmas 2020, Royal Mail are delivering up until 9pm in some areas to clear their backlog of mail.
Here’s a recent news update re the Royal Mail delays: https://www.bbc.co.uk/news/business-55263177
The tracking number on your parcel will only update once it has reached you - this is a Royal Mail delivery confirmation number.
We know that this is frustrating and we're grateful for your patience at this time.
I've created a gifting printable for folks' who have had their orders delayed - you're welcome to use this if you'd like to. You can download below: